Complaints Policy

At UNIS AG – United Insurance Services,  we are committed to ensuring all our clients have the best customer experience. Our clients are at the heart of our business, and we are committed to providing a quality service to all.

However, we accept that potentially, not all customers may be satisfied with the services provided to them. In this instance, where you feel you have not had the best customer experience, we want you to tell us.

We are dedicated to improving our services and welcome feedback on all aspects of our services. If you need to raise a complaint, you have the right to do so. Please read the below policy for instructions on how to raise a complaint with us.

View the Complaints Management Policy here.